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FAQ:

1, Q: The camera has been damaged when it arrived on your hand.

A: Though we will pack it well, considering the international shipping, this situation may happen, please contact the seller in the first time and provide the photo of the package you received; we will resend you a new one or refund money.

2, Q: Try everything to install the camera, but failed.

A: Please contact the seller in the first time, our engineer will provide professional suggestion for you to solve that problem. Any negative feedback or dispute before communication is not welcomed.

3, Q: There is no new device discovered when add the camera on APP.

A: Please check if the camera and the mobile phone set in the same LAN.

4, Q: The device shows off-line status.

A: Please check if the device is power on first, then check whether the camera and router connect the LAN successfully.

5, Q: The record video can’t be searched.

A: Please check whether your SD card has damaged, and check the video file search time and the camera system time.

6, Q: The camera can’t connect with mobile APP or there is no image after connection.

A: Please reset the camera and connect it again, if it is still failed, please connect the seller; the professional engineer will help you out.

7. Q: I still have not received the item after 30 days, what should I do?

A: International shipping take more time, pls wait for a few days until the 45th, or pls try to contact the post office near your home, the package